Patient Advocate

How can the patient advocate department at Altus Emergency Center in Baytown, TX help me?

Our ER in Baytown is your voice, helper, guide, and patient resource center. There are a variety of services offered by our patient advocate program intended to help you and your family, such as:

  • Helping you address complaints and objections regarding our services
  • Assisting you during a crisis
  • Helping you effectively communicate with our doctors
  • Raising awareness about patient rights
  • Mediating and resolving disputes with your insurance company
  • Bearing this in mind, maybe one of the most significant services we offer is making sure that your insurance policy covers your medical bills.

Know when to ask for assistance!

When is it time to ask for help?

Baytown ERs patient advocate department is ready and willing to help you with any issues or concerns you might have throughout your visit to our facility — especially concerns regarding billing and your insurance.

Not only can we help you understand the advantages gained through your insurance policy, but we can also call up your provider and help make the payment process as painless as possible.

One thing of which many people are unaware is that insurance laws on a state level guarantee that genuine emergencies, like those incurred during a car accident or from a heart attack, must be covered by your insurance. This guarantee is valid for in-networks as well as standalone facilities.

How do I handle things after my visit?

Our ER in Baytown makes sure your billing is worry-free.

Following your visit to Altus Emergency Center, the patient advocate department in Baytown, TX, remains committed to working on reconciling your medical bills. Not only do we review all the explanations of benefits (EOB) given to us by insurance firms, but we also ensure the proper application of your coverage.

If your insurance company did not adequately prepare your claim, we can help you file an appeal. This support means that we will work with your insurance company to ensure honest and fair treatment. It’s important to remember that requests and amendments to your claim can take up to 90 extra days. However, at this time, the patient advocate department at Altus Emergency Center in Baytown will conduct frequent follow-ups and keep you regularly notified of any progress regarding your case.

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